Active Technology Support | AgileOffice

AgileOffice-Active-SupportThese days, you rely on your computer systems more then ever before. If the network is running slow or computers are down, the impact can be felt throughout your business. Having staff frustrated by uncooperative technology is bad enough, but when it also impacts customers you have a much bigger problem on your hands.

Keeping every application up-to-date, every file safe and usable, every server running at top speed, every network secure, and every piece of your IT platform optimized and working in perfect synergy takes a team of dedicated, experienced professionals.

AgileOffice Active Support gives you that team: 24 hours a day, 7 days a week, 365 days a year.

One Low Cost For All You Need

Inclusive of proactive maintenance, 24/7 monitoring and unlimited support hours, AgileOffice Active Support for Business is completely scalable and designed to meet the needs of smaller and growing businesses.

Leveraging the power of Windows Intune, this comprehensive offering makes outsourcing IT easier–and more cost-effective–than ever before possible.

For a fixed-price, affordable monthly rate, you can enjoy IT support service that is:

  • Adaptive: always conforming to the needs and budget of your business
  • Responsive: with talented, experienced, and friendly support professionals who understand your exact needs and who are always only a phone call away
  • Strategic: supplying you with the technology and tools you need to grow your business and stay a step ahead of the competition.

AgileOffice Active Support helps to ensure that the technology and data your business survives upon is resilient, and fills a vital requirement of your Business Continuity planning. The key features of AgileOffice Active Support include:

  • 24/7 Helpdesk: Users can submit support requests via phone, email or ticket. Includes reporting and SLA targets
  • Rapid Response IT Support: Timely remediation of support issues to keep your systems and information safe and usable, at a time that meets your business needs
  • Proactive Maintenance: Agile IT’s Microsoft technology experts make sure your software and systems are kept up-to-date with all the latest patches and are running at full-speed
  • Spam & Virus Protection: Ensures your systems are safe with heuristic, proactive detection that blocks known and–more importantly–unknown and emerging threats
  • Onsite Option: For an additional fee, a Technician or Engineer can be deployed to your workplace to provide onsite support.

Your Systems in Agile IT’s Safe Hands

Named as a Microsoft Cloud Partner of the Year for the past three years, Agile IT has been serving corporate, government, education and non-profit customers nationwide since 2006. Our technical staff and Senior Consultants have over 75 years combined experience of Microsoft Solutions and have helped hundreds of companies to achieve substantial improvements in their IT environment, and maximize the return on their investment with big savings in time and money.

We’re proud that many of our customers continue to come back to us, and we don’t take that for granted – in fact, we see ourselves as partners to our clients’ success.

Let Agile IT help you keep your business running in peak condition
Choose Agile IT’s AgileOffice Active IT maintenance and support service plan and rest assured. Call for a free consultation today.
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Office 365 Success Stories

Microsoft Office 365 is at the forefront of productivity. For organizations of all sizes, Office 365 unites the familiar Microsoft Office desktop applications with the power of our most trusted productivity servers, into one connected online solution. No matter if you’re an entrepreneur just starting out or a multinational corporation connecting your employees across the globe, the best productivity tools are at your fingertips.

State of Minnesota – The executive branch of the State of Minnesota is made up of more than 70 agencies and employs 35,000 people. The State Office of Enterprise Technology (OET) provides services that improve government through the effective use of information technology. In 2010, OET decided to move the entire executive branch to the cloud-based services of Microsoft Office 365. With a hosted enterprise solution, IT staff can provide a highly reliable and secure platform while decreasing administration and costs.

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to view case study.

Patagonia – Patagonia, a global provider of outdoor apparel and gear wanted a new solution for unified communications to help employees around the world work better together. The IT staff also needed to upgrade its aging messaging solution. Based on a pilot test of Office 365, Patagonia expects employees to communicate more effectively and make better design decisions. Patagonia also believes Office 365 will help it reduce IT costs, improve business continuity, and support its environmental initiatives.

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to view case study.

Imagination Yoga – Imagination Yoga, which brings the benefits of yoga to children’s classrooms, struggled with communication among its owners. By adopting Microsoft Office 365, the company gained mobile access to email and calendar information, shared workspaces, and a centralized document repository. Imagination Yoga now runs more efficiently, can be more responsive, and is able to better focus on its mission to bring yoga to more children.

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Traveler’s Haven - Travelers Haven is growing rapidly and wants to better coordinate employee activities. The company is testing Microsoft Office 365 and already finds it exceptionally useful in improving efficiency and communicating with remote employees. Once the whole staff is using Office 365, Travelers Haven expects to save 30 hours a day, avoid U.S.$100,000 annually in IT costs, and feel comfortable opening new offices around the United States.

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Intune Deep Dive

Active Directory (AD)
Active Directory (AD) is a directory service created by Microsoft for Windows domain networks. It is included in most Windows Server operating systems.
An AD domain controller authenticates and authorizes all users and computers in a Windows domain type network—assigning and enforcing security policies for all computers and installing or updating software.
SAML Endpoints
SAML 2.0 is a standard which ensures interoperability across identity providers and gives enterprises the freedom to choose a cloud providers without needing to worry about additional management.
Many Cloud services are SAML Endpoints. Some of the most well-known are are:
  • Google
  • Yahoo
  • Remedy
  • ZenDesk
  • Zoho
  • Zimbra
  • CIsco Webex

and many more.