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Agile Insider Blog

How to fix SharePoint 2007 and WSS Event Errors 6481 and 6389

I ran in to this error on a default Single Server install for my customer, a small real estate agency in San Diego. Normally I would have caught this DCOM authentication error in the system log, but instead focused on the symptoms of the problem in the application log, and wasted 60 minutes of time doing so (Bad John).  So in order to help save some time in the future, I’ll post the quick fix below.

1. Open Start Menu > Administrative Tools > Component Services Tool

2. Drill Down and Expand DCOM Config

3. Navigate to the OSearch, Right Click Properties

4. Select the Security Tab

5. Add the Network Service Account to Local and Activation Permissions

6. Add the Network Service Account to Access Permissions

7. Restart the Office SharePoint Server Search Service from Start Menu > Administrative Tools > Services Tool

Related Errors:

Application Event Log: Event ID 6398: Windows SharePoint Services Error

[infopane color=”9″]Event Type:    Error
Event Source:    Windows SharePoint Services 3
Event Category:    Timer
Event ID:    6398
Date:        10/30/2007
Time:        7:48:39 PM
User:        N/A
Computer:    PWEB
Description:
The Execute method of job definition Microsoft.Office.Server.Search.Administration.IndexingScheduleJobDefinition (ID 68e33a4b-562e-4840-ab86-2c8d8febdd75) threw an exception. More information is included below.

Retrieving the COM class factory for component with CLSID {3D42CCB1-4665-4620-92A3-478F47389230} failed due to the following error: 80070005.[/infopane]

Application Event Log: Event ID 6481: Office SharePoint Server Error

[infopane color=”9″ ]Event Type:    Error
Event Source:    Office SharePoint Server
Event Category:    Office Server Shared Services
Event ID:    6481
Date:        10/30/2007
Time:        7:48:10 PM
User:        N/A
Computer:    PWEB
Description:
Application Server job failed for service instance Microsoft.Office.Server.Search.Administration.SearchServiceInstance (58cf8651-9768-4774-8dc6-d4b3483a4bd8).

Reason: Retrieving the COM class factory for component with CLSID {3D42CCB1-4665-4620-92A3-478F47389230} failed due to the following error: 80070005.

Techinal Support Details:
System.UnauthorizedAccessException: Retrieving the COM class factory for component with CLSID {3D42CCB1-4665-4620-92A3-478F47389230} failed due to the following error: 80070005.
at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(RuntimeType objectType)
at System.Runtime.Remoting.RemotingServices.AllocateUninitializedObject(Type objectType)
at System.Runtime.Remoting.Activation.ActivationServices.CreateInstance(Type serverType)
at System.Runtime.Remoting.Activation.ActivationServices.IsCurrentContextOK(Type serverType, Object[] props, Boolean bNewObj)
at Microsoft.Office.Server.Search.Administration.Gatherer.get_AdminObject()
at Microsoft.Office.Server.Search.Administration.Gatherer.ProvisionGlobalProperties()
at Microsoft.Office.Server.Search.Administration.SearchServiceInstance.Synchronize()
at Microsoft.Office.Server.Administration.ApplicationServerJob.ProvisionLocalSharedServiceInstances(Boolean isAdministrationServiceJob)[/infopane]

System Event Log: Event ID 10016: DCOM Error

[infopane color=”9″]Event Type:    Error
Event Source:    DCOM
Event Category:    None
Event ID:    10016
Date:        10/30/2007
Time:        7:55:39 PM
User:        NT AUTHORITYNETWORK SERVICE
Computer:    PWEB
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{3D42CCB1-4665-4620-92A3-478F47389230}
to the user NT AUTHORITYNETWORK SERVICE SID (S-1-5-20).  This security permission can be modified using the Component Services administrative tool.[/infopane]

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