Agile Insider Blog

New Microsoft Product Support Report Tool for Troubleshooting (MPSReports)

Update – Ask the performance team has a good two minute introduction to the new MPS Reports

The Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps diagnose problems in the software quicker and provide solutions.

The reporting tool itself DOES NOT make any registry changes or modifications to the operating system, although it might require the installation of additional prerequisites in order to be executed, as listed in the System Requirements section. There are two executables, that correspond to each specific OS architecture, 32 or 64 bit. Please make sure to download the version that correspond to your system architecture.

The tool offers the ability to select the particular scenarios for which system configuration data will be collected:

  • General
  • Internet and Networking
  • Business Networks
  • Server Components
  • Windows Update Services
  • Exchange Servers and SQL and other Data Stores (MDAC)

Depending on the particular system configuration and the categories selected, Microsoft Product Support Reports might take between 7 to 25 minutes or more to complete the data collection. Please read the readme.txt files for more details about the information collected by each category.

Get it @> Download details: Microsoft Product Support Reports

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