Many organizations that have made the investment in Microsoft cloud services as a strategic decision to increase productivity, security, compliance, and digitize their business are often stuck between being a Modern Workplace and the available market of traditional IT service providers. Organizations are then faced with either hiring full-time staff to operate and maintain their existing environment or contract out a collection of vendors to operate what they have. While the organization’s environment has transformed, their IT staffing and purchasing is often still traditional.
The Managed Service Providers (MSP) and Managed Security Services Providers (MSSP) industry has widely been a traditional offering made available to organizations to offload and/or augment all or specific areas of IT management. While this continues to be an evolving industry, there are many core challenges in their approach to delivering services to customers, their business model, and their intention in customer change.
MSPs and MSSPs offer an attractive “we’ll take care of the details” approach, but this includes making decisions in third-party services and agents that they use across multiple customers. In general, this is a poor approach to delivering consistent services to customers. It’s often a collection of disparate services that they have collected along the way. The integration into a cohesive whole is often lacking by those vendors, and certainly they are not utilizing the Microsoft investments that the customer has already made.
Thus, the provider will often expect the customers to not leverage their Microsoft investment in favor of using their third-party services in order to engage in their service. While this is profitable and expedient for the MSP, it creates customer lock-in, while incurring additional costs and security risks.
Staying ahead of the competition and avoiding disruption is key to every organization. Our proven path to digital transformation has been tested and refined for over 15 years. and has helped over two thousand organizations recognize the returns of cloud adoption.
Request a free consultation with a cloud advisor to discover how to best manage your environment to increase reliability and reduce cost.
Agile IT is a four time Microsoft Cloud Partner of the Year and one of the top 100 cloud computing solution providers in the world. And hold 15+ Gold Microsoft Competencies – including a Gold competency in Cloud Platform. We have been a trusted advisor for our customers since 2006.